Our goal is to ensure your complete satisfaction
According to the National Retail Federation, of the $219 billion worth of merchandise that consumers return annually, over $11 billion of that is fraudulent. Thus to protect the integrity of our business from returns of used or stolen goods, we enact a strict no return or exchange policy EXCEPT if the items are not as represented or are defective.
Claims of items not accurately represented or defective, missing items and items damaged in transit must me made within 2 days of purchase date subject to conditions below.
Refunds & Credits
Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. Once we receive and inspect the product we will credit your account. Please allow 5-7 days for a credit to appear on your account. If payment was made by check, the refund check will not be issued before 10 business days after the date of purchase.
If the item was sent back for an exchange, please allow 3-5 business days for the replacement to be processed.
Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer's equivalent model.
Visit: Manufacturers Phone Numbers.
For IMP items only, DJ 2nite provides a warranty identical to the provisions and limitations of the manufacturers warranty for such items, with the exception of the time period, which is equal to the term of the manufacturers warranty or one (1) year, whichever is less. Your warranty card and/or sales slip must accompany all items.
THERE IS NO IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON ANY ITEM SOLD BY DJ 2nite.
DJ 2nite will not be responsible for any consequential or incidental damage resulting from the sale or use of any merchandise purchased from us. DJ 2nites liability is limited to the monetary value of the merchandise.
When we don't show prices:
DJ 2nite enters into Minimum Advertised Price (MAP) agreements with some suppliers. According to these agreements, which vary in details from vendor to vendor, the retailer can sell an item for any price, but may not advertise the item for an amount less than the Minimum Advertised Price which is set by the supplier. Retailers agree to MAP contracts because the vendor makes it worthwhile for them to do so. A retailer who abides by the agreement can count on getting first news and early shipments of new products, and generally enjoys a favored status. At DJ 2nite, while we abide by our MAP agreements, our lowest selling price is always what you pay.
Local Sales Tax
If the order is shipped within the state of Ohio, the law requires that local sales tax be added to the order total including the amount of the shipping charge.
We do not collect tax for orders shipped out of the state of Ohio. Purchases in our store are subject to an 7.00% local sales tax. This tax is not a VAT, and cannot be recovered by non-USA visitors when returning home.
Government, education, non-profit organizations, public charities, churches and other religious organizations usually qualify for tax-exempt purchases. Once approved, customers may make tax-exempt purchases on behalf of their organizations online at http://dj2nite.com.
To Apply for a Tax-Exempt account, please call the Open Accounts Department at (419) 318-8920.
If you have received a Tax Exempt Customer Code, please click Here.
If your order requires Verification, we will advise you by phone or e-mail. This is why it's important that you leave both day and home phone numbers when ordering and that you keep your information current.
It is also important that you understand what we mean by bill-to information on the checkout process. The bill-to address is the address to which your bank mails your monthly credit card statement. The bill-to address you give us must agree with the address that the card issuing bank has on file. Please be sure you provide the correct information, even if the items are to be shipped to a different location.
We regret that this is necessary, but it is designed to protect the card owner as well as the retailer.
Your privacy is important to us. By participating in the Council of Better Business Bureau's BBB EU Safe Harbor Program, we have made a commitment to meet the programs' strict requirements regarding how we treat your information and have it verified by the Safe Harbor Program. Further information about this program is available at http://www.bbb.org/us/european-dispute-resolution.
Below is the DJ 2nite privacy and security policy:
Note: The following only applies to DJ 2nite's main website (http://dj2nite.com). The security of your personal information is very important to us. In an effort to protect your personal information, we use Secure Sockets Layer (SSL) technology with 128 bit encryption. If your browser supports SSL (most current browsers do), it will automatically encrypt the information you provide to us on the secure pages on our site, before sending it over the Internet.
DJ 2nite has obtained a digital certificate from Cybertrust, a leading provider of Internet trust services. DJ 2nite's website is also tested and certified daily by ScanAlert to receive its Hacker Safe Certification which ensures that the website passes the FBI/SANS Internet Security Test.
When visiting a page on our site that includes any of your personal information, the bottom of your browser window will display, an icon of a closed lock or an unbroken key (depending upon your browser). This indicates that you have successfully connected with our secure server.
To authenticate the security of your connection before submitting any of your personal information, you can double click on the icon to display our digital certificate.
Some browser versions and some firewalls do not permit communication through secure servers. In that case, we suggest that you visit the DJ 2nite super store, or contact us by phone, or fax your order to us.
When you visit our site, we will ask your browser to place a permanent "cookie" (a very small text file) on your computer. If your browser is configured to accept cookies, it will accept the cookie and place it on your computer's hard drive. We collect this information to analyze where our customers are coming from and how often they visit our site. We also collect certain technical information from your computer, like your IP address and the address of a referring web site, if any. This information will allow us to enhance our site to our customer's preferences. This information is used only for the benefit of DJ 2nite and you, our customer.
In order to identify who you are, we suggest that you register and log-in when you visit our site. This allows us to provide you with your "Order Status" and other information that is uniquely yours.
How to access and/or correct Your Information:
You can access all the personally identifiable information that we collect online and maintain by phoning 800-606-6969 or 212-444-6615, mail ( 420 Ninth Avenue, New York, NY 10001, USA), or via e-mail. We use this procedure to safeguard your information. To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows the error.
If you place an order with a ship-to address that differs from your bill-to address, we retain this information as well. You can modify or correct this information by following the procedure described above. Such information is used at your request to ship purchased merchandise and may also be used for marketing purposes, but will not be sold to any third parties.
What information is collected:
When you choose to place an order with us, you are invited to log in (optional), so that we can identify who you are. As a newcomer, it will be suggested that you register for future identification. The registration page asks you to enter your name, a user ID, a password, and your e-mail address. You can update this information at any time by clicking on the "my account" link at the top of every page and selecting "update account information."
Placing an order:
When you decide to place an order, you are asked to complete an order form. The order form requires your name, billing and shipping address, credit card number, expiration date and CID#. You should also include other information fields such as your telephone number, to allow us to contact you regarding your order if necessary. This information is collected to make your shopping experience with us as smooth and pleasant as possible. It is used only for the benefit of DJ 2nite and you, our customer.
Our site contains links to manufacturers, and other related sites for your benefit. DJ 2nite is not responsible for the privacy practices, security, or content of such web sites. If you click on one of these links, you will be redirected to their web site and, in doing so, you may provide information directly to them. Therefore, you should refer to their privacy policies to understand how they handle your information and what choices you have. Relationships/Sharing Information:
DJ 2nite maintains special relationships with a number of secure business partners. For your security or benefit, when you make a purchase, we may share information about you and the transaction with other companies for many reasons including verification, fraud prevention, credit card authorization, and shipping purposes.
DJ 2nite may share account or other information when we are required by law (e.g., in response to subpoenas, court orders, etc.) or to protect our interests or property. This may include sharing information with other companies, lawyers, credit bureaus, agents or government agencies in connection with issues related to fraud, credit or debt collection.
You agree that DJ 2nite may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.
DJ 2nite also shares information with outside companies that perform services for DJ 2nite. For example, when a customer signs up for our e-mail newsletters, DJ 2nite will provide the customers e-mail address to third party e-mail distribution companies that transmit e-mails on behalf of DJ 2nite. Your e-mail address will not be used by these companies for any purpose other than for the transmission of e-mails for DJ 2nite.
We may retain outside companies to assist us in managing our customer information database or to update and correct customer information for future marketing purposes. DJ 2nite takes steps to ensure the confidentiality of your information and to make sure it is not used for other purposes.
DJ 2nite has carefully selected a few companies to assist us in better understanding how our customers use our site. We will place cookies on your computer to collect information. The information that is collected through these cookies tells us things, such as which search engine referred you, how you navigated around our site, which pages you browsed, what you purchased and what traffic is driven by banner ads and e-mails. The companies analyze the information they collect from our site and return it to us through a secure connection. We use this information to help us understand your interests in our site and how to better serve you. It also helps us provide you with more personalized product offerings.
For more information about the companies with whom DJ 2nite shares customer information, please contact us. BBBOnLine U.S./E.U. Safe Harbor Dispute Resolution Program:
Phone: (419) 318-8920
DJ 2nite has further committed to refer unresolved privacy complaints under the US-EU and US-Swiss Safe Harbor principles to an independent dispute resolution mechanism, the BBB EU SAFE HARBOR, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgement of your complaint, or if your complaint is not satisfactorily addressed by DJ 2nite, please visit the BBB EU SAFE HARBOR web site at www.bbb.org/us/safe-harbor-complaints for more information and to file a complaint.
B & H Foto & Electronics Corp. complies with the US-EU Safe Harbor Framework and US-Swiss Safe Harbor Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. DJ 2nite has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view our certification page, please visit http://www.export.gov/safeharbor/ Use of Information:
We may use your information in a number of ways, including the following:
- In order to serve you better, we may combine the information you provide us online, in our superstore and through our catalogues. We use that information to improve your overall shopping experience.
- To enhance your online shopping experience.
- For marketing and promotional purposes.
You may request to receive the DJ 2nite catalogue, brochure periodically by mail or e-mail notification of specials that may be of interest to you. DJ 2nite will never SPAM or send unsolicited materials based on information collected at our site. Registrants may opt out of receiving materials from us at any time by contacting us with such request. Please contact us via e-mail, by telephone 800-606-6969 or 212-444-6615, By Fax 212-239-7549, or via mail ( 420 Ninth Avenue , New York , NY 10001 . Enclose a copy of the mailing label). Include your name, address, and other information as it appears on the mailing label, and indicate "Do not mail".
Our Commitment to Children's Privacy:
We never collect or maintain information at our website from those we actually know are under 13, nor is any part of our website structured to attract anyone under 13.
If Security or privacy is still of concern to you
If you do not want to receive promotional email from DJ 2nite, please click here.
Note: Once you have submitted your request you should assume that it has been successfully received and your request is being processed. Please allow us a reasonable period from when the request was received to complete the removal.
Our transaction security, combined with our privacy guarantee, should satisfy your concerns regarding online ordering. Keep in mind however that you have a number of alternate choices available for doing business with DJ 2nite.
- You can order on-line without sending your credit card number over the Internet. Just complete our on-line order form, print, and fax it to us.
- If you prefer, you can always call 800-606-6969 or 212-444-6615, and place your order by telephone.
- We encourage you to visit the DJ 2nite midtown Manhattan super store and deal directly with one of the DJ 2nite professionally trained sales associates.
California Privacy Rights
If you are a California resident, you have the right to receive: (a) information identifying all third party companies to whom DJ 2nite may have disclosed, within the past year, personal information pertaining to you and your family for that company’s direct marketing purposes; and (b) a description of the categories of personal information disclosed. To obtain this information, please e-mail your request to: Click here
Please allow 30 days for a response.
Mobile Terms & Conditions
DJ 2nite Photo respects your privacy. We will not share or use your mobile number for any other purpose. We will only use information you provide to transmit your text message. Nonetheless, we reserve the right at all times to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect our rights or property. When you complete forms online or otherwise provide us information in connection with the Service, you agree to provide accurate, complete and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If we, in our sole discretion, believe that any such information is untrue, inaccurate or incomplete, we may refuse you access to the Service and pursue any appropriate legal remedies.
Access to and use of this site are subject to the following terms and conditions and all applicable laws. Please review these terms and conditions on a periodic basis, as they are subject to modification, alteration, or update at any time and at the sole discretion of DJ 2nite. If you do not agree to any term or condition, you should not use this site.
I. COPYRIGHT NOTICE.
This World Wide Web site and all of its content, including but not limited to the text and images used herein and their arrangement, is copyright ©1997 - 2014 DJ 2nite.
II. TRADEMARKS NOTICE.
DJ 2nite and all other DJ 2nite names, businesses, and products referenced herein are trademarks or registered trademarks. All other products and company names referenced herein, if any, may be the trademarks of their respective owners. DJ 2nite does not authorize the use of any trade name, trademark, registered trademark, logo, or any copyrighted material referenced herein for any purpose whatsoever, including non-commercial applications.
III. RESTRICTIONS ON USE.
In consideration of being allowed to use the Website, you agree that the following actions shall constitute a material breach:
- Collecting information about the Website or users of the Website without our written consent;
- Modifying, framing, rendering (or re-rendering), mirroring, truncating, injecting, filtering or changing any content or information contained in the Website, without our written consent.
- Using any deep-link, page-scrape, robot, crawl, index, spider, click spam, macro programs, Internet agent, or other automatic device, program, algorithm or methodology which does the same things, to use, access, copy, acquire information, generate impressions or clicks, input information, store information, search, generate searches, or monitor the Website or any portion thereof;
- Accessing or using the site for commercial or competitive purposes;
- Disguising the origin of information transmitted to, from, or through the Website.
- Impersonating another person;
- Distributing viruses or other harmful computer code;
- Allowing any other person or entity to impersonate you to access or use the Website;
- Using the Website for any purpose in violation of local, state, national, international laws
- Using the Website in a way that is intended to harm, or a reasonable person would understand would likely result in harm, to the user or others
DJ 2nite may from time to time provide links and pointers to Internet sites maintained by third parties ("third party sites") and it may from time to time provide materials from third parties on this Web Site. These third party sites and any third party materials are provided for your convenience only. DJ 2nite does not operate or control in any respect any information, products or services available on these third party sites and DJ 2nite is not responsible for their content. DJ 2nite makes no representations whatsoever concerning the content of these sites and the fact that DJ 2nite has provided a link to such sites is NOT an endorsement, authorization, sponsorship, or affiliation by DJ 2nite with respect to such sites, its services, the products displayed, its owners, or its providers. You access these sites at your own risk.
There are certain risks in using any information, software, or products found on the Internet; and DJ 2nite cautions you to make certain that you completely understand these risks before retrieving, using, relying upon, or purchasing anything via the Internet.
Visitors to this Web Site assume all responsibility and risk for the use of this Web Site. Information published on this Web Site is provided without charge as a convenience to visitors, to be used for informational purposes only. NOTHING IN THIS WEB SITE CONSTITUTES A RECOMMENDATION OR ENDORSEMENT OF ANY ITEM, PRODUCT OR BRAND.
ALTHOUGH REASONABLE CARE HAS BEEN TAKEN WITH REGARD TO THIS SITE'S CONTENT, DJ 2nite DOES NOT WARRANT OR REPRESENT THAT THIS SITE'S CONTENT IS ACCURATE, COMPLETE, OR UP-TO-DATE, NOR DOES IT WARRANT OR REPRESENT THAT ACCESS TO AND USE OF THIS SITE OR THE SERVER WHICH MAKES IT AVAILABLE WILL BE UNINTERRUPTED, ERROR-FREE, AND FREE OF COMPUTER VIRUSES OR OTHER HARMFUL COMPONENTS. THE CONTENT OF THIS SITE MAY INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS FOR WHICH DJ 2nite ASSUMES NO RESPONSIBILITY.
ALL OF THE MATERIALS PROVIDED HEREIN, INCLUDING ALL OF THE MATERIALS AVAILABLE ON THIRD PARTY SITES, ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.
TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, DJ 2nite DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
VI. LIMITATION OF LIABILITY.
DJ 2nite is not responsible for any infections, contaminations, delay in operation or transmission, line failure, errors, omissions, interruptions, or defects arising out of your use of this site or with respect to the material provided and/or contained on this site.
In no event shall DJ 2nite be liable for any special, direct, indirect, incidental, or consequential damages, or any other damages of any kind, resulting from whatever cause, including but not limited to loss of use, loss profits, or loss of data, whether in an action under theories of contract, negligence, strict liability, or otherwise, arising out of or in any way in connection with the use of or inability to use the information or materials on, or accessed through, the DJ 2nite Web Site.
Notwithstanding the above, in no event shall DJ 2nite's total liability to you for any and all claims, damages, losses, and causes of action exceed the amounts paid to DJ 2nite by you in connection with the transaction claimed by you to give rise to your claim.
VII. COMMUNICATIONS AND SUBMISSIONS.
You may post reviews, comments, and other content, and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of spam. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any content. DJ 2nite hereby reserves the right (but not the obligation) to remove or edit content for any reason at its sole discretion.
By transmitting or posting any Submissions to DJ 2nite or to this Web site you grant DJ 2nite and its affiliates a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use the content of such Submissions for any purpose, including, but not limited to, the rights to reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You also grant DJ 2nite and its affiliates and sublicensees the right, at their sole discretion without obligation to do so, to use the name that you submit in connection with such content. You further agree that the license granted herein includes all of the rights to use or authorize the use of any ideas, concepts, know-how or techniques contained in such Submissions for any purpose whatsoever, including, but not limited to, developing, manufacturing and marketing products or services incorporating such information.
You represent and warrant that you own or otherwise control all of the rights to the content of your Submissions; that the content is accurate; that use of the content you supply does not violate any terms of this User Agreement and will not cause injury to any person or entity; and that you will indemnify DJ 2nite or its affiliates for all claims resulting from content you supply. You agree that neither DJ 2nite nor its licensees will be liable to you for any use of any Submission. DJ 2nite has the right but not the obligation to monitor and edit or remove any activity or content.
You acknowledge and agree that you are solely responsible for any Submissions you submit to DJ 2nite or this Web site and further agree that you, not DJ 2nite, have full responsibility for the content of any such Submissions, including their legality, reliability and appropriateness.
VIII. JURISDICTION AND CHOICE-OF-LAW.
DJ 2nite operates this Web Site from its offices located in New York, New York, in the United States of America. DJ 2nite makes no representations that the materials in this site are appropriate or available for use in other locations. Those who choose to access this Web Site from other locations do so at their own risk and are responsible for compliance with any and all local laws, if and to the extent local laws are applicable.
This agreement, and any dispute, which arises from and out of this Web Site, shall be construed with the laws of the state of New York. Any legal action regarding this agreement or this Web Site shall be brought only in either the State or Federal Courts located within the City of New York, New York and by using this site you consent to personal jurisdiction within these courts.
If you have any questions regarding any portion of this Agreement, or if you wish to inquire, regarding rights of use not explicitly granted herein, please direct questions via email to email@example.com.
DJ 2nite or you may terminate this Agreement at any time. You may terminate this Agreement by destroying all materials obtained from this Web Site. DJ 2nite may terminate this Agreement immediately without notice if, in its sole judgment, you breach any term or condition of this Agreement. Upon termination, you must destroy all materials obtained from this Web Site.
This agreement constitutes the entire Agreement between you and DJ 2nite and supersedes any prior oral or written arguments, understandings, or other communications between parties. This Agreement may not be modified except in writing signed by both you and an authorized signatory of DJ 2nite.
XII. International Shipping.
Some manufacturers including Sony and Yamaha restrict us from selling some of their products outside the United States.
The headings in this agreement are for reference purposes only and have no legal effect. If any portion of this agreement is void or unenforceable in whole or in part, the remaining provisions of this agreement shall remain in effect.
One or more patents may apply to this web site, including without limitation: U.S. Patent Nos. 5,528,490; 5,761,649; and 6,029,142.
XIV. EXPORT DISCLAIMER.
Items we sell are subject to U.S. export control laws and regulations, including the Export Administration Regulations and the International Traffic in Arms Regulations, and may require a license or other authorization from the U.S. Government to be exported from the United States. Without limitation, parties purchasing from DJ 2nite are solely responsible for determining applicable export licensing requirements and for obtaining any licenses or other authorizations from the appropriate agencies of the U.S. Government that are necessary for exporting items from the United States, such as the U.S. Department of Commerce or the U.S. Department of State.
XV. Canadian Customers Shipping via Purolator.
Canadian Customers shipping via Purolator are required to agree to the following statement:
By ordering goods from DJ 2nite, I hereby authorize a licensed Canadian customs broker chosen by DJ 2nite to act as my agent, and to transact business with Canada Border Services Agency (CBSA) to clear my merchandise, account for applicable duties and taxes, to return merchandise to DJ 2nite and prepare and submit refund claims on my behalf for any merchandise that I return. I understand that CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the broker, and that I will obtain the refund directly from DJ 2nite. In this connection, I also authorize the customs broker to endorse any refund cheque issued by CBSA in my name, so that DJ 2nite can be reimbursed.
DJ 2nite respects your privacy. We will not share or use your mobile number for any other purpose. We will only use information you provide to transmit your text message. Nonetheless, we reserve the right at all times to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect our rights or property. When you complete forms online or otherwise provide us information in connection with the Service, you agree to provide accurate, complete and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If we, in our sole discretion, believe that any such information is untrue, inaccurate or incomplete, we may refuse you access to the Service and pursue any appropriate legal remedies.